Privacy & Cookie Policy
Last updated: July 2026
At Ollard Westcombe (2000) Ltd ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal and business data. This policy explains how we collect, use, and safeguard information across our B2B wholesale portal.
1. Information We Collect
As a B2B wholesale business, we primarily collect and process business-related information necessary to manage trade accounts and fulfill wholesale orders:
Business Contact Details
Company name, billing and delivery addresses, business email addresses, and telephone numbers.
Account Credentials
Login details and security credentials for our online trade portal.
Transaction Data
Details regarding orders placed, invoices, payment history, and trade communication records.
Technical Data
Standard internet log information and details of your visits to our website (collected via essential cookies).
2. How We Use Your Information
We use your information strictly for legitimate business and contractual purposes, including:
- Processing, packing, and dispatching wholesale orders via our courier networks.
- Managing your trade account, credit terms (where applicable), and customer service inquiries.
- Sending important operational updates, seasonal pre-order catalogs, and product availability notices.
- Complying with our legal, accounting, and UK tax obligations.
3. Data Sharing & Security
Trusted Partners
We share necessary delivery data with our logistics partners (such as Royal Mail and Parcelforce) solely to fulfill shipments. We also utilize secure cloud-based software providers (such as Shopify and QuickBooks) to manage financial ledgers and our trade portal.
No Third-Party Marketing
We never sell, rent, or trade your personal or business data with external third parties for marketing purposes.
Data Security Measures
We implement robust technical and organizational security measures to protect your personal and business data against unauthorized access, loss, or alteration.
4. Your Data Rights
Under UK data protection laws (Data Protection Act 2018 / UK GDPR), you have the right to:
- Access the personal data we hold about you or your business.
- Request the correction of inaccurate or incomplete information.
- Request the deletion or restriction of your data where it is no longer necessary for us to hold it for contractual or tax compliance reasons.
5. Cookie Policy
Our website uses cookies to distinguish you from other users, ensure secure operation of our trade portal, and improve your browsing experience.
Strictly Necessary Cookies
Required for core website functionality, such as maintaining your session login, securing your trade account, and managing items in your wholesale quick-order basket.
Performance & Analytics Cookies
Help us understand how visitors interact with our website so we can continuously improve site navigation and catalog layouts.
Managing Cookies: You can choose to accept or decline cookies through your web browser settings. Please note that disabling strictly necessary cookies may impact your ability to log into your trade account or place orders online.
Data Protection Inquiries
If you have any questions regarding this Privacy and Cookie Policy, or wish to exercise your data protection rights, please contact us: